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ExpressIT! Electronic Mail 30 Day Evaluation Copy User's Guide For Technical Support or other inquiries regarding this product, contact: ▄▄████▄▄ ▄█▀█▄ ▄█▀▀ ▀▀███▄ █▀ ▀█▄█▀ ███ ▀█▄ ▄█▀ ▀█▄▄ ▄██▀ ▀▀▀ ▀▀▀▀▀▀ ███ ▄███ ███ ███ ▄██ ███ ▄▄▄ ▄▄▄ ▄███▄ ▄▄▄ ▄▄▄ ▄▄▄ ▄▄▄ ▄███▄ ▄▄▄▄ ███ ███▀ ███ ███ ███ ███▀ ███ ███ ███ ███▄██ ███ ███ ███ ███ ███ ███ ███ ███ ███▄ ▀██▄▄▄ T E C H N O L O G I E S 11433 Cronridge Drive, Suite H Owings Mills, MD 21117 +1-410-363-1097 FAX: +1-410-363-3779 MHS: Support @ Infinite CompuServe: >MHS:Support @ Infinite (or 73270,405) Internet: Support@Infinite.MHS.CompuServe.com Technical Support provided on the CompuServe Information Service in NOVVEN Section 4 (GO INFINITE) OVERVIEW ExpressIT! Electronic Mail is a comprehensive electronic mail system for your Novell NetWare network that runs in less than 2KB of resident work station memory. (As low as 0 bytes overhead on properly configured 386 based PCs!) A Windows version is also available. ExpressIT! provides native support for Novell's Message Handling Service (MHS) and NetWare Global Messaging. While neither product is required to install ExpressIT! E-Mail, the Novell products enhance ExpressIT! by offering delivery services facilitating dial-in/dial-out communications, as well as connectivity via via gateways to other popular electronic mail systems and standards, including CompuServe, X.400, SMTP, MCIMail and popular mainframe and minicomputer based electronic mail systems. In addition to the network version of ExpressIT! E-Mail, Infinite Technologies offers ExpressIT! Remote to provide dial-in access to MHS-based e-mail from your notebook, laptop, or home PC. This 30-day trial version of ExpressIT! is designed to allow you to get a feel for ExpressIT! before you buy it. The trial version includes all features of the commercial version of ExpressIT!, with the exception of limited documentation. If you are currently running another MHS-based e-mail product, you may still want to take a look at ExpressIT!, and inquire with Infinite Technologies about our competitive upgrade program from other e-mail systems. If you have *any* questions while evaluating ExpressIT!, please do not hesitate to contact Infinite Technologies for support. We offer a support forum on the CompuServe Information Service in section 4 of the NOVVEN forum. You can also contact technical support by calling 410-363-1097, or send e-mail through MHS (CSERVE or NHUB) to SUPPORT @ INFINITE. Through CompuServe Mail, send a message to >MHS:SUPPORT @ INFINITE or 73270,405. (The >MHS:SUPPORT @ INFINITE address is preferred.) OVERVIEW OF THE INSTALLATION PROCESS ExpressIT! can be installed in several different environments, so we have divided the installation procedures into 3 distinct categories. Please select the appropriate installation procedure for your environment. 1.) Using ExpressIT! on a local area network without MHS 2.) Using ExpressIT! with NetWare MHS v1.1 thru v1.5 3.) Using ExpressIT! with NetWare Global Messaging For local delivery of e-mail, ExpressIT! does not rely on MHS, but performs it's local delivery by using the MHS directory structure and file formats. (NOTE: ExpressIT! does not perform local delivery when running with NetWare Global Messaging.) It is because of this capability that ExpressIT! can be used with or without MHS installed. If you are *only* communicating with users on a Local Area Network, you can use this version of ExpressIT! as it is, without MHS. If you need to communicate with other hosts, remotes or gateway processes you will probably need to install MHS as a transport mechanism. (ExpressIT! Remote includes Personal MHS for dialing into a copy of MHS running on your network.) If you will be using ExpressIT! Remote, we recommend that you use it in conjunction with our ForwardIT! product running on your network host. ForwardIT! will automatically forward your e-mail to your remote address while you are out of the office. ExpressIT! Remote's "Return Address for Replies" (under the utilities menu) helps maintain a single address identity, whether you are working from the office or remotely. INSTALLING EXPRESSIT! IN THE NOVELL NETWARE ENVIRONMENT *WITHOUT* MHS INSTRUCTIONS IF YOU ARE INSTALLING THE EXPRESSIT! 30-DAY TRIAL VERSION *WITHOUT MHS* (or if you will be installing MHS at a later time) [ ] IMPORTANT: PLEASE print out this document and read these instructions through once very carefully before attempting the actual installation procedure. As you perform the installation, check each box after each step has been successfully completed. [ ] 1. These procedures assume that you will not be running Novell's MHS at this time. If you are installing or have already installed MHS, proceed to the next section. [ ] 2. Sign on to your file server as SUPERVISOR or a SUPERVISOR equivalent. [ ] 3. Creating the MHS Directory Structure (FAKEMHS) We need to create the directory structure that MHS would normally do for us. Execute the FAKEMHS.EXE program to do this. FAKEMHS will: [ ] a.) Ask you for the drive and directory under which to install the "fake" MHS directory Structure. Specify a drive letter and path. [ ] b.) Ask you for the "fake" MHS host name. You will be shown the name of your NetWare file server, and in most instances this will be acceptable. If you would like to use a different name, enter it now. MHS Host Names are limited to 8 characters or less. [ ] c.) After creating all files and directories, FAKEMHS will display the MV setting that you will need to include include in your system login script. Copy this statement accurately. EXAMPLE: DOS SET MV="FS/SYS:\\" Where FS is the name of your file server, and SYS: is the name of the NetWare Volume you entered in step 2) above. [ ] d.) The environmental variable MV (Master Volume) is used by ExpressIT! to locate the "fake" MHS directories and related files. This variable must be set to use ExpressIT! Verify that the two settings above are set correctly by logging in to your network after these changes have been made. [ ] 4. Execute EXINSTAL.EXE from the ExpressIT! demo. This program initializes ExpressIT! to your file server. [ ] 5. Copy the following ExpressIT! DOS user programs to SYS:PUBLIC (or other appropriate directory) on your file server: EXPRESSM.COM, EXPRESSM.OVR, EXPRESSM.HLP, EXPSWAP.OVR, EXSPELL.EXE, EXACCESS.EXE, and CHKMHS.COM. If this is a new installation, you may also want to copy over EXPRESSM.INI. An additional file, EXSPELL.DIC must be present for the spelling checker to function. This file is available seperately in a ZIP file named EXSPEL.ZIP. [ ] 6. If you wish to use ExpressIT! Windows, copy the following user programs to SYS:PUBLIC (or other appropriate directory) on your file server: EXPWINM.EXE and EXPWINM.HLP If you wish to use ExpressIT! OS/2, copy the following user programs to SYS:PUBLIC (or other appropriate directory) on your file server: EXPOS2.EXE and EXPOS2.HLP [ ] 7. Copy the following ExpressIT! supervisor programs to the MHS\EXE (or other appropriate) directory: EXSETUP.EXE and REGEX.EXE EXNICNAM.EXE, EXMHSNAM.EXE, EXNOMHS.EXE, MAILRITE.EXE and EXCLEAN.EXE [ ] 8. To define *ALL* of your NetWare users to ExpressIT!, we will be using an ExpressIT! utility called EXSETUP.EXE. [ ] A. EXSETUP will be copying the USER NAME and the FULL NAME from your NetWare configuration into your e-mail setup, so review your NetWare Users and check each user's full name with SYSCON before running EXSETUP. [ ] B. If you need to limit which users will be defined to ExpressIT!, use the NetWare SYSCON utility and edit the FULL NAME field for each user that will NOT be defined to ExpressIT! so that the first character of the name is a period. EXAMPLE: user: BACKUP fullname: .Tape Backup Operator [ ] C. Execute EXSETUP, which will: 1. Define ExpressIT!'s application code of POSTMAST to MHS or the "fake" MHS. 2. Copy all user information from your NetWare bindery into the e-mail user directory. If you are using MHS, EXSETUP will eliminate the need to manually add users with the MHS Directory Manager. 3. Convert NetWare users into e-mail user names. If you have user names that are longer than 8 characters or names that contain invalid characters, you will be prompted for alternate names. 4. Convert NetWare groups into public ExpressIT! mailing lists. If group names are over 8 characters in length, or contain invalid characters, you will be prompted for an alternate mailing list name. NOTE: As you add, modify and delete users from your network, you will need to run EXSETUP to keep the e-mail directory and the NetWare bindery synchronized. [ ] 9. CONTINUE with LOADING EXPRESSIT! in the next section. INSTALLING EXPRESSIT! IN THE NOVELL NETWARE ENVIRONMENT *WITH* MHS INSTRUCTIONS IF YOU ARE INSTALLING THE EXPRESSIT! 30-DAY TRIAL VERSION *WITH MHS* If you are using NetWare Global MHS, please proceed to the next section. [ ] IMPORTANT: PLEASE print out this document and read these instructions through once very carefully before attempting the actual installation procedure. As you perform the installation, check each box after each step has been successfully completed. [ ] 1. Sign on to your file server as SUPERVISOR or a SUPERVISOR equivalent. [ ] 2. IF YOU NEED TO INSTALL MHS: If you have not already installed NetWare MHS, do so now following the instructions provided in Novell's MHS Installation and Operations Guide. [ ] a.) Installing MHS will create an \MHS directory structure and modify the NetWare System Login Script to include the following statements: MAP INS S1:=FS/SYS:MHS\EXE DOS SET MV="FS/SYS:\\" Where FS is the name of your file server. The \MHS\EXE directory is included in the search path as this is where the executable portions of MHS are stored. The environmental variable MV (Master Volume) is used by both ExpressIT! and NetWare MHS to locate the MHS directories and related files. This variable must be set to use ExpressIT! [ ] b.) Verify that the two settings above are set correctly by logging in to your network after these changes have been made. [ ] c.) Execute MHS and establish a name for your hub, as outlined in the MHS Installation and Operations Guide. NOTE: DO NOT define your users to MHS at this time. (ExpressIT! includes the EXSETUP utility which will automate this process.) [ ] 3. Execute EXINSTAL.EXE. This program initializes ExpressIT! to your file server. [ ] 4. MHSNotify for notification of incoming remote e-mail: (included in MHSNFY.ZIP) The Infinite Technologies MHS Demo Diskette includes a copy of our MHS Notify! utility, which is a TSR that should be loaded before MHS on the MHS mail server only to notify users of incoming MHS mail. When E-Mail comes in remotely, or across an internetwork connection, MHS does not notify the user. MHS Notify! sends a broadcast message to notify users of incoming e-mail. [ ] A. Copy MHSNOTFY.COM from the \MHSNOTFY directory on the MHS Demo diskette to the MHS\EXE directory. [ ] B. Execute MNINSTAL.EXE from the \MHSNOTFY directory on the MHS Demo diskette. [ ] C. Create a STARTMHS.BAT file that gets run each time you load MHS that includes these commands: MHSNOTFY MHS MHSNOTFY /U NOTE: The /U parameter uninstalls MHSNOTFY. For additional information regarding MHS Notify! please refer to the MHSNOTFY.DOC file on the MHS Demo Diskette. [ ] 5. Copy the following ExpressIT! user programs to SYS:PUBLIC (or other appropriate directory) on your file server: EXPRESSM.COM, EXPRESSM.OVR, EXPRESSM.HLP, EXPSWAP.OVR, EXSPELL.EXE, EXACCESS.EXE, and CHKMHS.COM. If this is a new installation, you may also want to copy over EXPRESSM.INI. An additional file, EXSPELL.DIC must be present for the spelling checker to function. This file is available seperately in a ZIP file named EXSPEL.ZIP. [ ] 6. If you wish to use ExpressIT! Windows, copy the following user programs to SYS:PUBLIC (or other appropriate directory) on your file server: EXPWINM.EXE and EXPWINM.HLP If you wish to use ExpressIT! OS/2, copy the following user programs to SYS:PUBLIC (or other appropriate directory) on your file server: EXPOS2.EXE and EXPOS2.HLP [ ] 7. Copy the following ExpressIT! supervisor programs to the MHS\EXE (or other appropriate) directory: EXSETUP.EXE and REGEX.EXE EXNICNAM.EXE, EXMHSNAM.EXE, EXNOMHS.EXE, MAILRITE.EXE and EXCLEAN.EXE [ ] 8. EXDA for exchanging user directories between sites (optional): (included in EXDA.ZIP) Copy the following ExpressIT! Directory Assistant utilities from the \EXPRESS.IT!\UTILS directory on the distribution diskette to the MHS\EXE (or other appropriate) directory: EXDA.EXE, EXDA.OVR, and EXDA.HLP. [ ] 9. IF MHS HAD PREVIOUSLY BEEN INSTALLED AND YOU WANT TO DEFINE ONLY A FEW USERS TO EXPRESSIT!: [ ] a.) Run the REGEX.EXE utility from the \MHS\EXE directory. REGEX defines "POSTMAST" as a valid application. [ ] b.) Use the MHS Directory Manager to define ExpressIT! users with the application code POSTMAST. [ ] 10. IF YOU ARE NOT USING MHS, OR THIS IS A NEW INSTALLATION WITH MHS: To define *ALL* of your NetWare users to ExpressIT!, we will be using an ExpressIT! utility called EXSETUP.EXE. [ ] a.) EXSETUP will be copying the USER NAME and the FULL NAME from your NetWare configuration into your e-mail setup, so review your NetWare Users and check each user's full name with SYSCON before running EXSETUP. [ ] b.) If you need to limit which users will be defined to ExpressIT!, use the NetWare SYSCON utility and edit the FULL NAME field for each user that will NOT be defined to ExpressIT! so that the first character of the name is a period. EXAMPLE: user: BACKUP fullname: .Tape Backup Operator [ ] c.) Execute EXSETUP, which will: 1. Define ExpressIT!'s application code of POSTMAST to MHS or the "fake" MHS. 2. Copy all user information from your NetWare bindery into the e-mail user directory. If you are using MHS, EXSETUP will eliminate the need to manually add users with the MHS Directory Manager. 3. Convert NetWare users into e-mail user names. If you have user names that are longer than 8 characters or names that contain invalid characters, you will be prompted for alternate names. 4. Convert NetWare groups into public ExpressIT! mailing lists. If group names are over 8 characters in length, or contain invalid characters, you will be prompted for an alternate mailing list name. NOTE: As you add, modify and delete users from your network, you will need to run EXSETUP to keep the e-mail directory and the NetWare bindery synchronized. [ ] 11. CONTINUE with LOADING EXPRESSIT! in the next section. INSTALLING EXPRESSIT! FOR USE WITH NETWARE GLOBAL MHS (NGM) [ ] IMPORTANT: PLEASE print out this document and read these instructions through once very carefully before attempting the actual installation procedure. As you perform the installation, check each box after each step has been successfully completed. [ ] 1. IF YOU NEED TO INSTALL NETWARE GLOBAL MESSAGING: If you have not already installed NetWare Global Messaging, do so at this time following the instructions provided in its associated documentation. [ ] a.) Installing NetWare Global Messaging will create an \MHS mail directory structure. You will need to modify your NetWare System Login Script to include a statement that tells ExpressIT! where to locate this directory structure. Assuming that your file server name is FS, and you have chosen the default configuration for MHS, you would include the following statement in your system login script: DOS SET MV="FS/SYS:\\" The environmental variable MV (Master Volume) is used by ExpressIT! to locate the MHS directories and related files. This variable must be set to use ExpressIT! [ ] b.) ExpressIT! works best if your NetWare user names match the "short name" used under NetWare Global Messaging. However, in some instances, this may not be possible. In situations, where the NetWare user name does not match the NGM "short name", then you must tell ExpressIT! what user name is associated with which "short name". Two utility programs are provided with the ExpressIT! evaluation to facilitate this. EXTCHECK scans the MHS\MAIL\USERS mailbox directories and looks at NetWare Trustee Rights to determine who owns which mailboxes. This utility may be helpful if you have many users whose NetWare user names differ from their NGM short names. The EXMHSNAM utility can also be used to define individual name mappings. Execute EXMHSNAM for command syntax information. [ ] 2. Sign on to your file server as SUPERVISOR or a SUPERVISOR equivalent. [ ] 3. Execute EXINSTAL.EXE from the ExpressIT! evaluation diskette to initialize your ExpressIT! 30-day trial version. [ ] 4. Execute REGEX.EXE from the ExpressIT! evaluation diskette to register the ExpressIT! MHS application code (POSTMAST) to NetWare Global Messaging. Any users that will be using ExpressIT! e-mail need to have POSTMAST defined as their NGM/MHS preferred application code. [ ] 5. Copy the following ExpressIT! user programs to SYS:PUBLIC (or other appropriate directory) on your file server: EXPRESSM.COM, EXPRESSM.OVR, EXPRESSM.HLP, EXPSWAP.OVR, EXSPELL.EXE, EXACCESS.EXE, NEWMAIL.COM and CHKMHS.COM. If this is a new installation, you may also want to copy over EXPRESSM.INI. An additional file, EXSPELL.DIC must be present for the spelling checker to function. This file is available seperately in a ZIP file named EXSPEL.ZIP. [ ] 6. If you wish to use ExpressIT! Windows, copy the following user programs to SYS:PUBLIC (or other appropriate directory) on your file server: EXPWINM.EXE and EXPWINM.HLP If you wish to use ExpressIT! OS/2, copy the following user programs to SYS:PUBLIC (or other appropriate directory) on your file server: EXPOS2.EXE and EXPOS2.HLP [ ] 7. ExpressIT! requires the NGM Extract file (SMF_NS.XRT), which is located in the MHS\MAIL\PUBLIC directory. If this file does not exist, ensure that NGMEXTRC.NLM is loaded at your file server. It can either be automatically loaded by a statement in the server's AUTOEXEC.NCF file, or with an "autoload=ngmextrc.nlm" statement in NGM.CFG. [ ] 8. CONTINUE with LOADING EXPRESSIT! in the next section. LOADING EXPRESSIT! (DOS Version) To load ExpressIT! into memory, simply type EXPRESSM [ENTER]. When ExpressIT! is executed, ExpressIT! checks to see if you have any unread mail waiting for you. If so, the ExpressIT! main menu is displayed. New messages are marked with NEW at the right hand side of the screen. If no new mail is waiting, or when you press [ESC] from the main menu, ExpressIT! is loaded into resident memory. ExpressIT! will display the version number, memory management technique used, conventional memory usage, and the hot-key. IMPORTANT! ExpressIT!, like other memory-resident programs, should not be loaded via the NetWare System Login Script. It is recommended that a batch file be created to execute ExpressIT! as well as any other TSR after the System Login Script is completed (for example using the Login Script EXIT "BATCHFIL" command). ExpressIT! should then be un-installed from memory (EXPRESSM /U) when the user logs out. This, too, can be done via a batch file. If setting up batch files is inconvenient, ExpressIT! can be loaded in a workstation's AUTOEXEC.BAT file. A small utility, CHKMHS.COM, which is included with ExpressIT!, can be executed from the System Login Script to check for new mail. When CHKMHS is executed, if new mail is waiting, CHKMHS will pop-up the resident portion of ExpressIT!. Since CHKMHS itself is not a memory resident program, it may be safely executed from the System Login Script. ExpressIT! uses two different methods of new mail notification. When running with MHS 1.1 thru 1.5 or FAKEMHS, ExpressIT! uses the NetWare message broadcast facility (e.g., SEND command). The commercial version of ExpressIT! ships with a companion utility, CastAway!, which provides for a non-intrusive new mail notification. CASTAWAY.COM, if used, should be loaded into memory before EXPRESSM.COM. When running with NetWare Global Messaging, or in a non-Novell network environment, this SEND facility cannot be used. For new mail notification in these environments, you should load the TSR NEWMAIL.COM into memory prior to loading EXPRESSM.COM. LOADING EXPRESSIT! (Windows Version) For best results, we recommend that you configure Windows to automatically load ExpressIT! when Windows is started. This can be done by including EXPWINM.EXE in the "load=" statement of your WIN.INI file (e.g., load=EXPWINM.EXE). (Windows 3.1 users can also include ExpressIT! in the startup group. When this is done, we recommend that you set ExpressIT! to load minimized.) When configured in this manner, ExpressIT! will check to see if you have any new unread mail waiting for you when Windows loads, and will "pop-up" over the program manager if any new mail is waiting. AUTO-LAUNCHING OTHER APPLICATIONS FOR ATTACHMENT VIEWING ExpressIT! DOS, Windows & OS/2 include the ability to launch other applications for viewing attachment files. ExpressIT! uses the original file's file extension (e.g., EXT in FILE.EXT) to determine the attachment type. For ExpressIT! Windows, these attachment types are defined in the [Extensions] section of your WIN.INI, as they are for other Windows applications, including the Windows File Manager. For example: [Extensions] PCX=PBRUSH.EXE ^.PCX WAV=WAVPLAY.EXE ^.WAV This will launch Windows Paintbrush (PBRUSH.EXE) for viewing any PCX files, and WAVPLAY for viewing any Windows WAV files. WAVPLAY is a simple program that uses the Microsoft Windows multimedia interface for playing sound files, and is included with ExpressIT! Windows. (See considerations for Windows multimedia below.) For ExpressIT! OS/2, instead of using WIN.INI, a configuration file called INFINITE.INI is instead created in your OS2 directory. For ExpressIT! DOS, you must create an EXPRESSM.INI file in the same directory as EXPRESSM.COM & EXPRESSM.OVR. The EXPRESSM.INI (or EXPRESSR.INI in ExpressIT! Remote) file allows you to configure certain settings within ExpressIT! A this time, you can configure the following: Attachment viewers: Attachment viewers are launched to view file attachments, bas on the original file extension of the attachment. Under a section header of [Extensions], you can define extensions, as follows: [Extensions] EXT=PROGRAM.EXE Parameters The above indicates that when a user selects to view an attachment file with an extension of .EXT, PROGRAM.EXE will b executed with the parameters specified. The filename will be passed as the last parameter to the viewer. (Batch files can launched as viewers for additional flexibility with command-l parameters.) Ctrl+F1 Accessories Menu: Other applications, like schedulers, can be defined to an accessories menu within ExpressIT! From anywhere within ExpressIT!, the user can press Ctrl+F1 to access a menu of accessories. Under a section header of [Menu], you can define these accessories, as follows: [Menu] CaLANdar;f:\cal\cal.exe;%USER% DOS Command Prompt;%COMSPEC% Each entry under the [Menu] header should fit on a single lin and the individual parameters should be separated with a semi colon (;). The first parameter is the descriptive name of the program wh will be displayed on the menu. The second parameter is the executable name or batch file to be executed. The third parameter are any parameters to be passed to the program. Environmental variables are supported, by surrounding the variable name with percent (%) symbols. For creating accessories menu options that only show up for particular users, separate [Menu] sections may be created in EXPRESSM.INI, by using a header of [Menu=USERNAME] or [Menu=GROUPNAME] (substituting a valid user name or group nams appropriate). ExpressIT! will include the options that follo this header only for members of the group specified, or users with security equivalence to the user specified. Speical hooks have been provided to define Infinite Technolog TSRs from the accessories menu. Rather than specifying an executable file name, if the TSR is resident in memory, the Ts unique signature can be used to trigger a pop-up of the TSR f the accessories menu. This is done by including a caret (^) symbol followed by the TSR signature in place of an executabl file name. Examples are provided below for current Infinite Technologies TSRs: [Menu] OnCall!;^O-C CastAway!;^CA3 I-Queue!;^I-QUEUE LockIT!;^LI! PopIT!;^PopIt If only one menu option is defined in EXPRESSM.INI, the launc will go directly into this program, bypassing the accessories selection menu. ADDRESS TEMPLATES An "Address Template" allows you to create an address skeleton for complex MHS address formats, like FAX gateways. When the user selects an "address template", or types in the template name on the "To:" line, they will be prompted to fill in the required fields within the address. For example, in order to send a FAX through the Optus FacSys gateway, the message is addressed as follows: Fax @ FacSys {TO:Recipient Name;FAX:Phone Number} To simplify the sending to this address, a template named FAX could be defined to the personal or public address book as follows: ??FAX??Fax @ FacSys {TO:?Recipient Name?; FAX:?FAX Phone Number?} (NOTE: The above would be entered on a single line.) The entry surrounded by double question marks (??) is an optional header for the dialog box that gets displayed when the user selects this template. Up to five fields can be defined, by defining a prompt field surrounded by a single question mark on each side. In the example above, the user would be prompted for "Recipient Name" and "FAX Phone Number". CONSIDERATIONS FOR WINDOWS MULTIMEDIA ExpressIT! Windows supports Microsoft Windows multimedia in several ways. As was mentioned above, one way is with the WAVPLAY.EXE file which can be used to play sound/voice attachments to e-mail messages. In order to use WAVPLAY or the other multimedia features of ExpressIT! Windows, you must install a WAV speaker driver in Windows. There is a driver available from Microsoft for the standard PC speaker, download SPEAK.EXE from the Microsoft Software Library on CompuServe (GO MSL). Once such a driver is installed, you can also configure ExpressIT! to play a WAV file for notification of new mail when it is running in the background (in addition to the standard NWPOPUP notification). In the [ExpressIT!] section of your WIN.INI file, include "notify=d:\path\filename.wav", which is a full path specification for a WAV file to be played as notification. By default, this notification will be sounded every 5 seconds, but is configurable with a "notifyInterval=# of seconds" entry in the [ExpressIT!] section of WIN.INI. CONSIDERATIONS FOR WINDOWS DRAG & DROP ExpressIT! supports Windows Drag & Drop, as you can drop files from the Windows File Manager onto the minimized ExpressIT! icon to open up a create window to send those files. CONSIDERATIONS FOR MAIL ENABLING WINDOWS APPLICATIONS ExpressIT! Windows includes the SendIT! DLL for mail enabling Windows applications. Sample macros are included for: Microsoft Word for Windows, WordPerfect for Windows and Microsoft Excel. See WINDLL.ZIP for more information and the DLL. CONSIDERATIONS FOR RUNNING EXPRESSIT! UNDER OS/2 v2.X When specifying the MV environmental variable, it should be specified in MS-Net format (\\SERVERNAME\VOLUME\PATH) instead of the Novell format (SERVERNAME/VOLUME:PATH). ExpressIT! DOS v3.23 and ExpressIT! Windows v2.01 have been tested under OS/2 v2.0 and the NetWare Requester for OS/2, and should function without difficulties. A beta version of ExpressIT! for OS/2 is also available. Interested parties should contact Infinite Technologies for more information. COMMAND-LINE PARAMETERS (DOS) To control certain aspects of ExpressIT!'s operation, you can specify command-line parameters when loading ExpressIT!. A list of command-line parameters include: /U Un-installs (or unloads) ExpressIT! from resident memory. /NR Runs ExpressIT! in non-resident mode. This is the preferred way to run ExpressIT! under multi-tasking environments such as Quarterdeck's DesqView, Microsoft Windows, or Software Carousel. A Windows version of ExpressIT! is available from your dealer. /NE Tells ExpressIT! not to use expanded memory. /NX Tells ExpressIT! not to use extended memory. /ND Tells ExpressIT! not to use disk overlays. /D Tells ExpressIT! to ignore expanded and extended memory and use a disk overlay. /NU Tells ExpressIT! not to use "upper" memory blocks (memory between 640KB and 1MB) provided by 80386 based memory managers like QEMM and 386-to-the-MAX. /Q Loads ExpressIT! "quietly" and does not check for new mail. By default, if new mail is waiting, ExpressIT! will pop-up when loading. This parameter skips the check for new mail. ENVIRONMENT VARIABLES (DOS) ExpressIT! also recognizes several DOS environment variables to configure different modes of operation. Environment variables are set using the DOS SET command from the DOS command prompt or a batch file (e.g., SET VARIABLE=VALUE). COLOR=MONO Tells ExpressIT! to format its screen displays in black and white (monochrome). While ExpressIT! can usually detect the display mode and act accordingly, this setting may be necessary for some composite monitors and laptop PCs. VGASAVE=OFF When ExpressIT! is popped up over a graphics display, it will make every effort to restore the screen cleanly upon exit. However, one technique that is used to save and restore the state of the VGA adapter is not properly supported by all third party VGA adapters. Should you encounter a situation where the video display is "corrupted" when popping up ExpressIT! or exiting ExpressIT!, try placing SET VGASAVE=OFF in your AUTOEXEC.BAT file. EXLPT=LPTx Allows you to redirect message printouts from ExpressIT! to a device other than LPT1. Simply replace LPTx with a valid DOS device or filename. EXDEFDIR=DRIVE:\DIRECTORY Specifies a default directory path to be used for attached files and ASCII file import and export. EXADDRBOOK=Address Book Specifies the default address book to display when entering the mailing list screen. EXSORT=USER or FULL Default sort order for user lists, sort by user name or by full name. MHS11=TRUE ExpressIT! will send mail in MHS 1.1 format, even if a later version of MHS is detected as present. EXENHKB=OFF Disables ExpressIT!'s use of enhanced keyboard function calls, even if an enhanced keyboard is detected. Use this option if your keyboard is dead when you pop-up ExpressIT! EXMBOX=ALT [or EXMBOX=d:\path] Normally, ExpressIT! stores messages in the Novell MAIL directories. EXMBOX=ALT tells ExpressIT! to store messages in an EXMBOX directory underneath of the MHS\MAIL\USERS\USERNAME directory structure. EXMBOX=d:\path tells ExpressIT! to store messages in a user subdirectory underneath of d:\path. EXVIDEO=BIOS This option tells ExpressIT! to display screen output through PC BIOS function calls rather than writing directly to video output. If your monitor displays snow while running ExpressIT!, try setting this option. EXHOSTPROMPT=NO Disables the "route via preferred hub" option when a user sends a message to a host that has not been defined to MHS. EXFULLNAMESORT=NONE Disables the last,first name parsing in the address book screens. EXMAXLOCAL=# of recipients Specifies the maximum # of recipients for local delivery of a message. If the # of recipients exceeds this value, ExpressIT! will not perform local delivery, but will pass the message to MHS for delivery to all recipients. (Default = 20) EXPURGE=# of messages Specifies the number of messages to be retained in the deleted messages folder. The default is 25, and a value of 0 will disable the deleted folder. EXPRESSIT! NOVELL NETWORK ONLY SETTINGS: EXSEND=NO ExpressIT! will not use the NetWare message broadcast facility (e.g., SEND) for new mail notification. EXPRESSIT! REMOTE AND NON-NOVELL NETWORK ONLY SETTINGS: USR=username ExpressIT! will attempt to read the current user name from the network. Setting the USR variable will override this setting. PWD=password Specifies the MHS password to go with the USR setting above. EXMHSHUB=ON This option tells the non-Novell Network version of ExpressIT! to include a main menu option of F10 to run MHS. EXMHSRETRY=# of seconds Specifies the number of seconds to wait before retrying a failed MHS connection to your preferred hub. CHANGING THE EXPRESSIT! HOT-KEY (DOS) Command line parameters can be used to change the ExpressIT! default hot-key if [ALT+M] conflicts with a hot-key used by another application. However, ExpressIT! can use a combination of [ALT] or [CTRL] and any alphabetic key, [A] through [Z] or function key, [F1] through [F12] as its hot-key. The hot-key can be specified when ExpressIT! is loaded, and changed at any time by re-executing ExpressIT!, followed by any of the following: # Tells ExpressIT! to use [CTRL] instead of [ALT] in the hot-key. % Tells ExpressIT! to use [CTRL]-[ALT] instead of just [ALT] in the hot-key. & Tells ExpressIT! to use [CTRL]-[LEFT SHIFT] instead of [ALT] in the hot-key. ! Tells ExpressIT! to use [ALT]-[LEFT SHIFT] instead of [ALT] in the hot-key. A-Z Any alphabetic character from [A] to [Z] can be specified to work in conjunction with [ALT] or [CTRL] in the hot-key. Fxx Any function key [F1]-[F12] can be specified to work in conjunction with [ALT] or [CTRL] in the hot-key. Examples: EXPRESSM defaults to the [ALT]-[M] hot-key, or if ExpressIT! has already been loaded, the hot-key is not changed. EXPRESSM X tells ExpressIT! to use [ALT]-[X] as its hot-key. EXPRESSM #Z tells ExpressIT! to use [CTRL]-[Z] as its hot-key. EXPRESSM F12 tells ExpressIT! to use [ALT]-[F12] as its hot-key. EXPRESSM %F5 tells ExpressIT! to use [CTRL]-[ALT]-[F5] as its hot-key. EXPRESSM &Z tells ExpressIT! to use [CTRL]-[LEFT SHIFT]-[Z] as its hot-key. NOTE: Because the "%" symbol is interpreted specially in DOS batch files, use %% instead, for example: EXPRESSM %%F5. EXPRESSIT! QUICK REFERENCE Main Menu Function Keys [UP ARROW] Previous Message [DN ARROW] Next Message [PG UP] Previous Screen of Messages [PG DN] Next Screen of Messages [HOME] First Message [END] Last Message [ENTER] Read Message [DEL] Delete this message [F1] Help [F2] Create Message [F8] View Mail Log [F9] Utilities Reading Messages [DEL] Delete Message [F1] Help [F3] Reply to Message [F4] Forward Message [F6] Receive Attached File [F9] Message Utilities [ESC] Return to Main Menu [UP ARROW] Go to previous line [DN ARROW] Go to Next Line [PG UP] Previous Page of Message [PG DN] Next Page of Message [PRTSC] Print Message [-] Display Previous Message [+] Display Next Message Message Editing Keys [LEFT] Move One Character Left [RIGHT] Move One Character Right [CTRL]-[LEFT] Move One Word Left [CTRL]-[RIGHT] Move One Word Right [UP ARROW] Move Up One Line [DN ARROW] Move Down One Line [PG UP] Move to Previous Page [PG DN] Move to Next Page [CTRL]-[PG UP] Move to First Line [CTRL]-[PG DN] Move to Last Line [HOME] Move to Beginning of Line [END] Move to End of Line [TAB] Move To Next Line [INS] Turn Insert On or Off [DEL] Delete this Character [BACKSPACE] Delete Character Backwards [CTRL]-[END] Delete to end of this line [F6] Attach a File [F9] File Utilities [F10] Send this Message [ALT]-[F10] Send Message Registered [ESC] Abort this Message Cut & Paste ExpressIT! allows you to move, delete and copy text by providing special keys to cut and paste. To Cut or Copy text, you must first mark the text, then either cut or copy the text. Once you have cut or copied the area of the message, ExpressIT! will place the text in it's clipboard, from which you can paste the text into another area of the message ... or even another message. [SHIFT]-[DN ARROW] Mark the current line of text. [SHIFT]-[UP ARROW] Mark the previous line of text. [SHIFT]-[CTRL]-[LEFT] Mark the word to the left. [SHIFT]-[CTRL]-[RIGHT] Mark the word to the right. [SHIFT]-[HOME] Mark to beginning of line. [SHIFT]-[END] Mark to end of line. [SHIFT]-[LEFT/RIGHT] Mark character [SHIFT]-[CTRL]-[PG UP] Mark to beginning of message. [SHIFT]-[CTRL]-[PG DN] Mark to end of message. [CTRL]-[INS] Copy marked text. [SHIFT]-[DEL] Delete text, and copy to clipboard. [SHIFT]-[INS] Paste clipboard text into message. [DEL] Delete marked text only. EXPRESSIT! UTILITIES ExpressIT! includes several utility programs for different purposes. CastAway! CastAway! is a memory resident utility that when loaded prior to ExpressIT!, provides for unobtrusive notification of new mail. Try it, you'll like it...refer to CASTAWAY.DOC for more information. NEWMAIL NEWMAIL is a TSR that checks for new MHS/NGM e-mail, and signals the user with an alarm when this occurs. EXCLEAN EXCLEAN is a utility for the NetWare environment that is intended to clean up stray temporary files, and reclaim disk space used up by mailboxes which are not in use. In most environments, EXCLEAN should be run once a month, or possibly more often as part of a backup procedure. COMPATIBILITY NOTES ExpressIT! automatically detects most monitor configurations to determine whether to format displays as color or monochrome. However the following details potential problems and resolutions when using ExpressIT! with certain video combinations: IBM 8514/A Display Adapter (PS/2) The PS/2 BIOS incorrectly identifies this adapter/monitor combination as a VGA monochrome monitor. Reading this information, ExpressIT! will format the display as monochrome. As this is a BIOS problem, other applications, most notably Microsoft Word 5.0, will also experience this problem. On workstations equipped with this combination, the program 8514FIX.COM on the ExpressIT! distribution diskettes should be added to the work station AUTOEXEC.BAT file. 8514FIX.COM is not a memory-resident program. Composite Monitors Composite Monitors are monochrome monitors connected to color graphic adapters. ExpressIT! will in many instances identify these monitors as color monitors. To override this automatic video detection, add the command SET COLOR=MONO to the work station AUTOEXEC.BAT file. When loaded, ExpressIT! scans the DOS environment for this setting. When set, ExpressIT! will always format the display as monochrome. Popping up over EGA & VGA Graphics ExpressIT! will pop-up over EGA & VGA graphics modes. However, on EGA equipped systems, upon returning to your application, the screen colors may be completely changed. In the case of Lotus 1-2-3 Release 3, the color may change from white on a black background to black on an orange or brown background. To prevent this problem, the program EGAFIX.COM on the ExpressIT! distribution diskettes should be added to the work station AUTOEXEC.BAT file. EGAFIX.COM is a memory-resident program and will take approximately 500 bytes of work station memory. EGAFIX can also be used with other memory-resident programs to prevent similar screen discoloration with either EGA or VGA monitors. VGA Screen Blanks or is Corrupted When ExpressIT! is popped up over a graphics display, it will make every effort to restore the screen cleanly upon exit. However, one technique that is used to save and restore the state of the VGA adapter is not properly supported by all third party VGA adapters. Should you encounter a situation where the video display is "corrupted" when popping up ExpressIT! or exiting ExpressIT!, try placing SET VGASAVE=OFF in your AUTOEXEC.BAT file. PRODUCTS FROM INFINITE TECHNOLOGIES =================================== Infinite Technologies offers innovative and easy-to-use software solutions, designed primarily for the networked environment. We back our products with dependable service and special attention to individual requirements. All of our programs are easy to learn and use, and are designed to increase your efficiency. We also want to help keep you up-to-date with product information, updates and technical support. These services are provided via the following mechanisms: On the CompuServe Information Service, Infinite Technologies offers support and product updates in Section and Library 4 of the NOVVEN forum. Via MHS (through CSERVE or NHUB), you can address technical support and/or product information inquiries to SUPPORT @ INFINITE. You can also subscribe to our MHS Librarian! mailing list, which will include notices of product updates. To join this mailing list, send a message via MHS (CSERVE or NHUB) to LIBRARY @ INFINITE with SUBSCRIBE on your subject line. (CompuServe users can send a message to >MHS:Library@Infinite via CompuServe Mail.) For an index of files available via LIBRARY @ INFINITE, send a message with INDEX on your subject line. NETWORK UTILITIES ----------------- * I-Queue! - Simplifies network printing and print queue management in the Novell NetWare environment. From within a small memory resident pop-up (0 to 2-1/2KB), I-Queue! allows users to easily change NetWare print queues and modify "capture" parameters. I-Queue! is compatible with Novell's PRINTCON/PRINTDEF and adds global PRINTCON support for Novell's own utilities. Queue management capabilities include: delete/reorder print jobs, move/copy jobs between queues, and hold/delayed printing. NOW INCLUDES A WINDOWS VERSION! * I-Queue! Server - Turn printers attached to any network workstation into shared network printers. Two to four times faster than RPRINTER, compatible with workstations running Windows, and compatible with printer ports that do not provide "hardware interrupt support". * LockIT! - Intelligent Security for DOS & Windows workstations on Novell NetWare networks. LockIT! addresses the problem of users leaving workstations unattended, and the security issues that this presents. Unlike other solutions that will reboot or logout a workstation after a period of "inactivity", potentially leading to data loss, LockIT! locks out keyboard input until you enter your NetWare password...even allowing unattended processes to continue executing. * CastAway! - A better NetWare broadcast message trap. Get NetWare message notification (e.g., SEND) without your PC locking up until you press CTRL-ENTER! Get notified of new messages while in graphics based applications! All in 0 to 1-1/2KB of conventional memory! * PopIT! - Gain pop-up access to almost ANY program with less than 2-1/2 KB overhead. Network administrators -- access SYSCON, RCONSOLE, FCONSOLE and all of your favorite network utilities without leaving your current application. * OnCall! - A memory resident "Chat" utility for Novell NetWare, that runs in between 0 and 2-1/2 KB of workstation memory. Simple, straightforward, and easy to use. NOW INCLUDES A WINDOWS VERSION! EXPRESSIT! ELECTRONIC MAIL -------------------------- * ExpressIT! Electronic Mail - The ExpressIT! Electronic Mail product family includes the following products: * ExpressIT! - The network version of ExpressIT!, including the MHS-compatible DOS version, which runs in less than 2KB of resident memory. * ExpressIT! Remote - A remote version of ExpressIT! (DOS) customized for use on stand-alone/remote PCs. Includes Personal MHS and allows users to send and receive mail with any MHS based electronic mail system. Includes the ability to run the MHS Connectivity Manager from within the 2KB TSR without exiting your current application. * ExpressIT! Windows Client - An upgrade for the network version of ExpressIT! offering native support for the Microsoft Windows environment, and a wealth of additional features, including mail enabling of other Windows applications. * ExpressIT! Remote Windows - A remote version of the Windows version of ExpressIT! customized for use on stand-alone/remote PCs. Includes Personal MHS and allows users to send and receive mail with any MHS based electronic mail system. A special Windows based MHS configuration utility eliminates the need to use the MHS Directory Manager. * ExpressIT! OS/2 Client - An upgrade for the network version of ExpressIT! offering native support for the IBM OS/2 v2.x environment, and a wealth of additional features. All versions of ExpressIT! include ExpressIT! Directory Assistance, facilitating automatic exchange of user directories between ExpressIT! hosts. MHS GATEWAYS AND UTILITIES -------------------------- * MHS Scheduler - An MHS mail agent that provides greater flexibility in configuring when MHS will connect to a host. On a host-by-host basis, the MHS administrator can configure different frequencies of forced connections based on different times of the day, with separate weekday, weekend, and holiday scheduling possible. MHS gateways and internetwork connections can also be scheduled. The companion RunIT! utility simplifies the creation of batch file gateways...now you can run your tape backup system on your MHS server. * MHS Librarian! - An MHS Gateway that allows users to request information to be forwarded to them via MHS. Requests are made by placing a keyword in the "SUBJECT" field of the message that you address to the library. A list of files may be requested by sending a message with the keyword of INDEX. The system Admin can also configure MHS Librarian so that selected users can request files or directories other than those that appear in the index. Security is provided by a password program that generates unique daily passwords, a fixed password, or you can create your own password utility. MHS Librarian! also supports "discussion lists", similar to the "list server" concept on the internet. * PageIT! - An MHS gateway connecting MHS-based electronic mail systems to full text alphanumeric pagers. Once configured, sending messages to an alphanumeric pager is as simple as sending a message from your favorite MHS application. * ForwardIT! - An MHS mail agent for automatically forwarding MHS based electronic mail messages. ForwardIT! can forward (or copy) messages addressed to an MHS address to an alternate address. ForwardIT! is most useful in the MHS remote e-mail environment. By remote, we refer to field workers or business travelers who operate ExpressIT! Remote, or other MHS compatible remote software, on a PC or laptop to access their electronic mail from a distant location. Examples could include a salesperson between sales calls, a business traveler in a hotel room, or work-at-home scenarios. Without ForwardIT!, when mail is sent to a recipient's office address, MHS does not allow for a remote user to dial into the network and retrieve mail waiting for their office address. Mail addressed to this office address can only be picked up at the office. In order to send a message to the user's MHS remote, the sender must assume responsibility for sending a copy of the message to the remote MHS address. With ForwardIT!, the user leaves a forwarding address at the office, and while they're out, all messages will be forwarded, or copied, to their forwarding address, giving users transparent access to their electronic mail while away from the office. This forwarding address can be any valid MHS address, including addresses via MHS gateways. * MhsQ! - An MHS gateway interface to NetWare print queues. Messages can be sent via MHS to a NetWare print queue. This capability can be useful for MHS remote sites and/or MHS enabled applications for generating printed output and/or reports. MhsQ! can also redirect print queues on one file server to a remote print queue on another file server via MHS. * ExpressIT! MHS Directory Assistant - A directory services gateway that automatically creates and updates user routes in a multi-host workgroup environment. Add a user at one host within the workgroup, and the user route will automatically be created at all other hosts within the workgroup. Add a new host to your workgroup, and the host and user lists will automatically be added to other hosts within the workgroup. (Directory Assistant is bundled with ExpressIT! but is also available separately.) * MHSNotify! - A TSR which runs on the MHS mail server only, and automatically notifies recipients of new electronic mail received from remote MHS sites, or across internetwork connections. An excellent alternative to MHSALERT for DaVinci e-mail users! (MHSNotify! is bundled with ExpressIT!) REQUESTING TRIAL VERSIONS VIA MHS --------------------------------- 30-Day Trial Versions of many Infinite Technologies Products can be requested via MHS. For more information, send an MHS message to LIBRARY @ INFINITE via CSERVE or NHUB, with a subject line of INDEX. DOWNLOADING TRIAL VERSIONS FROM COMPUSERVE ------------------------------------------ 30-Day Trial Versions of many Infinite Technologies Products are available on CompuServe! Look for the following files in the NOVVEN Forum, Library 4: EXPDOS.ZIP - ExpressIT! E-Mail (NetWare) (DOS Version) EXPWIN.ZIP - ExpressIT! E-Mail (NetWare) (Windows Version) EXPOS2.ZIP - ExpressIT! E-Mail (NetWare) (OS/2 Version) REMDOS.ZIP - ExpressIT! E-Mail (Remote & non-NetWare) (DOS Version) REMWIN.ZIP - ExpressIT! E-Mail (Remote & non-NetWare) (Windows Version) REMOS2.ZIP - ExpressIT! E-Mail (Remote & non-NetWare) (OS/2 Version) EXSPEL.ZIP - Supplemental file for ExpressIT! (Spelling Dictionary) POPIT.ZIP - PopIT! ONCALL.ZIP - OnCall! CASTAW.ZIP - CastAway! IQUEUE.ZIP - I-Queue! IQS.ZIP - I-Queue! Server LOCKIT.ZIP - LockIT! MHSCED.ZIP - MHS Scheduler PAGEIT.ZIP - PageIT! 4WARD.ZIP - ForwardIT! MHSNFY.ZIP - MHSNotify! MHSLIB.ZIP - MHS Librarian! EXDA.ZIP - ExpressIT! MHS Directory Assistant MHSQ.ZIP - MhsQ! And don't miss our *FREE* utilities (also in NOVVEN Library 4): NETERR.ZIP - Network error handlers (CRITTER, SHATTACH) to reboot unattended workstations and clear network errors. CREATQ.ZIP - Create NetWare print queues on a volume other than SYS: LOGIN.ZIP - Load TSRs from the NetWare Login Script without losing available memory! MHSACT.ZIP - Automatically re-activate deactivated MHS internetwork hosts without operator intervention. MHSSWP.ZIP - Redirect MHS swap files to a local drive or VDISK. MHSBPL.ZIP - Configure MHS 1.5C host to host communications to use the B+ protocol. SENDIT.ZIP - Send MHS messages from the DOS command line or batch files. Plus, other helpful text files and reports: MHSGAT.TXT - NetWare MHS and Gateways overview DOSMEM.TXT - PC Memory management/architecture overview WINTIP.TXT - Windows vs. NetWare Troubleshooting Tips ...and stay tuned for MORE!!! FOR MORE INFORMATION, CONTACT: ▄▄████▄▄ ▄█▀█▄ ▄█▀▀ ▀▀███▄ █▀ ▀█▄█▀ ███ ▀█▄ ▄█▀ ▀█▄▄ ▄██▀ ▀▀▀ ▀▀▀▀▀▀ ███ ▄███ ███ ███ ▄██ ███ ▄▄▄ ▄▄▄ ▄███▄ ▄▄▄ ▄▄▄ ▄▄▄ ▄▄▄ ▄███▄ ▄▄▄▄ ███ ███▀ ███ ███ ███ ███▀ ███ ███ ███ ███▄██ ███ ███ ███ ███ ███ ███ ███ ███ ███▄ ▀██▄▄▄ T E C H N O L O G I E S 11433 Cronridge Drive, Suite H Owings Mills, MD 21117 +1-410-363-1097 FAX: +1-410-363-3779 MHS: Support @ Infinite CompuServe: >MHS:Support @ Infinite (or 73270,405) Internet: Support@Infinite.MHS.CompuServe.com Technical Support provided on the CompuServe Information Service in NOVVEN Section 4 (GO INFINITE) In Australia: Future Technologies, Level 2 - 60 York Street, Sydney NSW Telephone: (+61) 02 299-1400, FAX: (+61) 02 299-1401 Contacts: Cynthia Kuiper, Richard Denyer or Steve Ross In Austria (Österreich): MISSING LINK GmbH, Wickenburggasse 14, A-1080 Wien Telephone: (+43) 0222-4089071; FAX: (+43) 0222-4089071-15; MHS: Support@MLink Contact: Johannes Zeitelberger In Germany (Deutschland): PLZ 2/4 -- Ing. Büro, K.H. Lendroth, Auf dem Kleinen Feld 8, D-28717 Bremen Telephone: (+49) 0421 6361391, FAX: (+49) 0421 6362344, MHS: KLendrot@Lend-Ing Contact: Karl-Hermann Lendroth PLZ 0/1/3 -- microCOM Franchise GFI, Gesellerschaft für Informationssyteme, Vertriebs GmbH & Co. KG, Bayerische Str. 32, D-10707 Berlin Telephone: (+49) 030 8819011, FAX: (+49) 030 8822792, MHS: Juergen@MC Contact: Jürgen Knaack PLZ 5/6/9 -- SHIFT Computer GmbH, Würzburger Str. 62-68, D-63739 Aschaffenburg Telephone: (+49) 06021-3969-0, FAX: (+49) 06021-3969-21, MHS: STW@SHIFT-AB Contact: Stephan H. Wissel PLZ 7/8 -- SHIFT Computer GmbH, Niederlassung Freiburg, Rimsinger Weg 10, D-79111 Freiburg im Breisgau Telephone: (+49) 0761-45233-0, FAX: (+49) 0761-45233-95, MHS: PD@INTEG-FR Contact: Peter de Waard In Norway: Infonor Kompetanse A-S, 1816 Skiptvet, Langli Telephone: (+47) 9 809 766, FAX: (+47) 9 809 814, MHS: Olaf@InfoKomp Contact: Olaf Berli In Spain: BSI, Calle Bac de Roda 198, 08020 Barcelona Telephone: (+34) 3 266 3120, FAX: (+34) 3 266 4591 Contact: Josep Rifa In Sweden: Direktrosys, Sandtorpsvagen 10, Nynashamn 14900 Telephone: (+46) 8 520 18200, FAX: (+46) 8 520 18121 Contact: Mats Gahlin In Switzerland (Schweiz): Maurhofer Informatik, Birkenweg 2, Postfach: 353, CH-8304 Wallisellen Telephone: (+41) 01-830-61-41, FAX: (+41) 01-830-70-47, CIS: 100016,2244 Contact: Fritz Maurhofer In U.K.: NetConnect Limited, St. John's Innovation Centre, Cowley Road, Cambridge Telephone: (+44) 223 423523, FAX: (+44) 223 420655, MHS: SBacon@NetCon